1. What types of shoes do you offer?

We offer a wide range of premium shoes for various activities, including Basketball Shoes, Soccer Shoes, Hiking Shoes, Golf Shoes, Boots, and more, all designed to elevate your performance, style, and comfort.

2. How do I choose the right size?

To ensure the perfect fit, we provide a size chart on each product page with detailed measurements. If you're between sizes, we recommend choosing the larger size for added comfort.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders over €X. Enjoy fast, reliable delivery to your doorstep, whether you're shopping locally or internationally.

4. What is your return policy?

We understand that sometimes things don’t work out, so we offer a 30-day hassle-free return policy. If you're not 100% satisfied with your purchase, simply return it for a full refund or exchange.

5. How long will it take for my order to arrive?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international orders typically arrive within 7-10 business days. You'll receive a tracking number once your order ships.

6. Can I exchange an item?

Yes! If you'd like to exchange an item for a different size, color, or style, simply follow our return process and select the exchange option when prompted.

7. How do I track my order?

Once your order has shipped, you'll receive a tracking number via email. Use it to track your package and get real-time updates on its delivery status.

8. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, as well as PayPal and other secure payment options.

9. Are your shoes suitable for professional athletes?

Absolutely! Our shoes are designed with performance in mind, offering exceptional support, durability, and comfort for athletes of all levels, from beginners to professionals.

10. How can I contact customer support?

Our customer service team is here to help! You can reach us by email at support@aeruno.com, or use the Contact Us form on our website for fast and efficient assistance.